TERMS AND CONDITIONS OF USE


Life Pet AI Application | Issued on April 24, 2026


The Life Pet AI application is developed and managed by Neos Vietnam International Co., Ltd (Neos VN). Life Pet AI is an artificial intelligence (AI) platform designed with a friendly pet-themed interface, offering engaging AI chat experiences and entertaining minigames. By using Life Pet AI services, you agree to the following terms and conditions.


Article 1 – Introduction to Neos VN and Life Pet AI

Neos VN is a technology company that researches and deploys AI-powered software solutions. Life Pet AI is a product that provides interactive AI experiences through a friendly interface designed in a cute pet style, combined with entertaining in-app minigames. For more information, please visit: https://lifepetai.neoscorp.vn/


Article 2 – Registration and Access

2.1. Minimum age. You must be at least 18 years old to register and use the Service. If you are under 18, you are not permitted to create an account or use the Service in any form.

2.2. Account registration. You may log in and use the Service through your Google or Apple account. By logging in through these platforms, you agree to comply with the respective terms of use of Google or Apple. You must not share your login credentials or allow others to use your account, and you are responsible for all activities arising from your account.

2.3. Right of use. Neos VN grants you the right to use Life Pet AI, which may not be transferred to any third party without the prior written consent of Neos VN.


Article 3 – Scope and Conditions of Use

3.1. What you are permitted to do. In compliance with these Terms, you may access and use the features of the Service including:

3.2. What you are not permitted to do. You must not use the Service for any illegal, harmful, or abusive activities. Specifically:

3.3. Minigames and entertainment content. The in-app minigames are provided for entertainment purposes. Neos VN reserves the right to add, modify, or remove any minigame at any time without prior notice.

3.4. Application software. The Service may allow you to download a mobile application, which may automatically update to ensure you are using the latest version.


Article 4 – Your Content and Data

4.1. Content you provide. You may provide input (messages, images, etc.) when interacting with the AI and features within the application. You are responsible for all content you provide, including ensuring it does not violate applicable law or these Terms.

4.2. Content ownership. You retain ownership of the input you provide. Neos VN may use this content to provide, maintain, develop, and improve the Service.

4.3. Opt-out. If you do not wish your content to be used for AI model training, you may opt out by adjusting the settings within the application. Please note that this may affect the quality of your experience.

4.4. Similarity of outputs. Due to the nature of AI, response outputs may not be entirely unique. Other users may receive similar responses from the same type of input.


Article 5 – Accuracy of AI Outputs

5.1. AI and machine learning technology is a rapidly evolving field. We continuously improve the Service; however, outputs may not always be completely accurate.

5.2. Life Pet AI responses are for reference and entertainment purposes. You should not rely on results from the Service as the sole authoritative source for important decisions.

5.3. When using the Service, you understand and agree that:


Article 6 – Service Fees

6.1. The Service is currently provided free of charge. Neos VN may introduce paid plans in the future for certain advanced features.

6.2. Fee notification. Should Neos VN introduce fees, we will clearly notify users at least 30 days before they take effect, via email or in-app notification. Users have the right to stop using the Service if they do not agree with the new fee policy.

6.3. Fee policy changes. Any changes to the fee policy will be published at: https://lifepetai.neoscorp.vn/ and communicated to users through registered contact channels.


Article 7 – Scope of Application and Amendment of Terms

7.1. This agreement applies to all service relationships between Neos VN and users.

7.2. Neos VN may update these Terms for the following reasons: changes in law, security or safety reasons, Service improvements, or adaptation to new technologies. We will provide at least 30 days' notice for changes that have a materially adverse impact, via email or in-app notification. If you do not agree with the changes, you must stop using the Service.

7.3. Neos VN will publish changes on the service website at: https://lifepetai.neoscorp.vn/


Article 8 – Registration and Termination of Service Use

8.1. Your first login via a Google or Apple account constitutes your acceptance of these Terms in full.

8.2. Neos VN may suspend or terminate your access if it determines that you have violated these Terms, violated applicable law, or that your use poses a risk to Neos VN, other users, or third parties.

8.3. You may stop using the Service at any time by deleting your account in the application settings.

8.4. If you believe your account has been suspended in error, you may submit a review request via: info@neosvietnam.vn.


Article 9 – Data Handling upon Termination

9.1. Once an account is deleted or terminated, you will no longer be able to use the Service.

9.2. Following account termination, Neos VN may delete all data associated with your account. Data cannot be recovered once deleted.


Article 10 – Changes, Additions, and Discontinuation of Service

10.1. Neos VN may add, modify, or remove all or part of the Service features (including minigames and AI features) without prior notice, but will make efforts to maintain the core experience of the application.

10.2. Neos VN may discontinue the entire Service by notifying users at least 3 months in advance.


Article 11 – Intellectual Property Rights

11.1. Neos VN and its affiliates own all rights, title, and interest in the Service, including the interface, pet characters, AI models, algorithms, minigames, and underlying systems. You may only use our names and logos in accordance with the official Brand Guidelines.

11.2. If you believe your intellectual property rights have been infringed through the Service, please notify us immediately with:

We will review and take appropriate action, including removing infringing content.


Article 12 – Confidentiality of Information

12.1. Neos VN and users must not disclose each other's confidential information to third parties without prior written consent.

12.2. Confidentiality obligations do not apply to information that is:

12.3. Confidentiality obligations remain in effect for three (3) years after termination of the Agreement.


Article 13 – Personal Data Protection

13.1. Your personal data and interaction history are used solely for the purposes of operating the Service, personalizing your experience, and improving product quality.

13.2. Data will not be shared with any third party without your prior written consent, except as required by law.

13.3. Login via Google or Apple is used solely for identity authentication. We do not access any other data in your Google or Apple account beyond what is necessary for login.

13.4. We apply current data security standards to protect user information.


Article 14 – Disclaimer of Warranties

The Service is provided "as is." To the extent permitted by law, Neos VN makes no warranties (express or implied) that the Service will be uninterrupted, completely accurate, or error-free. You acknowledge and agree that you use any results from the Service at your own risk and should not rely entirely on AI outputs as a substitute for professional advice.


Article 15 – Limitation of Liability

To the extent permitted by law, Neos VN shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or other losses arising from the use of or inability to use the Service.


Article 16 – Indemnification

Users agree to indemnify and hold harmless Neos VN, its affiliates, employees, and agents from any costs, losses, and liabilities arising from:


Article 17 – Assignment of Rights and Obligations

Users may not assign any or all rights and obligations related to their account and use of the Service to any third party. Neos VN may assign rights or obligations to any affiliate, subsidiary, or lawful successor.


Article 18 – Dispute Resolution

18.1. Prior negotiation. Before initiating legal proceedings, users must submit a written dispute notice to Neos VN via email at info@neosvietnam.vn. Neos VN has up to 90 days from receipt of the notice to review and respond. During this period, all legal proceedings shall be suspended.

18.2. Mandatory mediation. If no resolution is reached after 90 days of negotiation, the dispute shall be referred to mediation at a competent Commercial Mediation Center as chosen by Neos VN. Mediation costs shall be borne by the user, unless the mediator decides otherwise.

18.3. Litigation. Only after the negotiation and mediation processes under Articles 18.1 and 18.2 have been unsuccessful may either party initiate legal proceedings. The competent court shall be the People's Court at the location of Neos VN's principal place of business.

18.4. Governing law. Vietnamese law governs these Terms and all disputes arising therefrom.

18.5. Limitation period. Any claim or request by users relating to the Service must be submitted within 06 months from the date the event giving rise to the claim occurred. Claims submitted after this period will not be considered.

18.6. Independent judgment. If a third party raises a claim related to the intellectual property of the Service, Neos VN reserves the sole right to determine the most appropriate course of action, including modifying or removing features or discontinuing the Service, without any liability to users.


Article 19 – General Provisions

19.1. If any part of these Terms is found invalid or unenforceable, that part shall be interpreted to reflect the original intent of the parties, and the remaining parts shall remain in full force and effect.

19.2. A party's failure to enforce any specific provision shall not constitute a waiver of the right to do so in the future.

19.3. These Terms constitute the entire agreement between you and Neos VN regarding the Service and supersede all prior agreements.



Addendum

These regulations take effect from April 24, 2026.

Website: https://lifepetai.neoscorp.vn/
For support or complaints, please contact: info@neosvietnam.vn


Terms and Conditions of Use · Effective April 24, 2026