PRIVACY POLICY

Version 1.0 | Effective from: April 24, 2026

Neos Vietnam International and LifePet AI are built on a foundation of respecting your privacy. We do not collect, store, or process any personal data other than what is provided by Google or Apple during the login process.

This policy explains specifically what happens to your data when you use the LifePet AI application, developed by Neos Vietnam International Co., Ltd.

1. Purpose of This Policy

Neos Vietnam International values the personal information of every individual. This policy is established to:

Protect the personal information of LifePet AI users
Protect the personal information of company employees
Ensure transparency in all data handling related to users

2. Data We Do NOT Collect

LifePet AI does not collect, store, or process any of the following information:

Content of your conversations with the AI
Minigame usage history
IP address or device information
Location data
Tracking cookies or analytics technologies
Payment information
Any other personal data beyond login information

3. Login via Google & Apple

LifePet AI uses Google (Sign in with Google) and Apple (Sign in with Apple) authentication services to verify user identity. This is the only login method available in the application. We only receive the following minimal information from Google or Apple:

A unique identifier (User ID) – to recognize your account
Display name – to personalize the interface
Email address – only used for communication when necessary (with Apple, you may choose to hide your email)

This information is strictly not shared with any third parties, not used to analyze user behavior, and we have no access to your Google/Apple password whatsoever.

The authentication process is handled entirely by Google and Apple. Please refer to their privacy policies:

Google: https://policies.google.com/privacy
Apple: https://www.apple.com/legal/privacy

4. Data Stored Locally on Your Device

Some data may be stored directly on your device (local storage) to allow the application to run smoothly, such as interface preferences or minigame progress. This data exists only on your device, is not sent to our servers, and will be deleted when you uninstall the application.

5. Data Security Measures

Neos Vietnam International implements technical security measures to ensure the accuracy and safety of information, including preventing unauthorized access that could cause loss, destruction, falsification, or leakage of data. We also periodically review and improve our security systems based on internal audits and real-world security incidents in the industry.

Since login is handled by Google and Apple, all account security is managed by these two platforms. We recommend that you:

Enable two-factor authentication (2FA) for your Google or Apple account
Do not share your login credentials with others
Log out of LifePet AI when using a shared device

6. Legal Compliance

Neos Vietnam International complies with Vietnamese law and international standards on personal data protection. We continuously improve our management systems to maintain the best possible state and are ready to respond to all legitimate user requests within 7 business days.

7. User Age Requirement

LifePet AI is intended for users aged 18 and above. By logging in and using the application, you confirm that you are at least 18 years old. If we discover an account belonging to someone under 18, we reserve the right to suspend or delete that account immediately.

8. Changes to This Policy

If there are significant changes to this Privacy Policy, we will notify you via email or in-app notification before the changes take effect. The new version will be published at: https://lifepetai.neoscorp.vn/

9. Contact Information

For any questions regarding the handling of personal information, please contact us at the address below. Please include "Personal Information Inquiry" in the subject line when sending an email.

Personal Data Protection Officer
Neos Vietnam International Co., Ltd
7th Floor, Ocean Park Building, No. 1 Dao Duy Anh, Phuong Mai Ward, Dong Da District, Hanoi
Email: info@neosvietnam.vn
Tel: +84-24-3640-0592
Website: https://lifepetai.neoscorp.vn/

We will verify your identity upon receiving your inquiry and respond within 7 business days. There is no charge for submitting a personal information request.